Faropoint Ventures LLC and its subsidiaries (“Faropoint”, “we”, “us” or “our”) is committed to protecting your privacy and we make every effort to respect your wishes and Personal Information (as defined below). In line with this commitment, we have established the following policy for the use of SMS and text messaging with our clients. This SMS Policy (the “Policy”) governs how we treat the Personal Information that we collect and receive from you. Please read this Policy carefully to understand how we collect, use, and manage your Personal Information within the context described below. Please also review our Privacy Policy for more general information about our privacy practices which are incorporated herein by reference.
Faropoint reserves the right, in its sole discretion, to modify or change this Policy at any time with or without prior notice to you. The date of the last update will be posted at the top of this Policy for your convenience. This Policy, and any changes, are effective as soon as posted. Your continued engagement as a client of Faropoint following the posting of any changes to the Policy constitutes your full acceptance of those changes; provided, however, you may opt-out at any time by following the directions provided below.
“Personal Information” is information that individually identifies you, such as your mobile phone number or user/screen name, as well as the any Personal Information that you choose to include in messages you send to Faropoint.
SMS Programs
Faropoint operates the following SMS programs:
1. FarOS Account Verification (Two-Factor Authentication)
Faropoint sends one-time passcodes (OTP) by SMS to verify phone numbers and sign users in to their FarOS (Faro.ai) account. Users opt in by entering their phone number during FarOS phone verification and actively selecting "Yes" in the consent dialog. Messages are sent only when a user signs in or verifies their phone number.
2. Client and Property Management Communications
Messages related to our commercial relationship with clients, as described in the SMS Privacy Policy below.
Terms applicable to all Faropoint SMS programs:
- Message frequency: Message frequency varies. For FarOS Account Verification, messages are sent only when you sign in or verify your phone number.
- Message and data rates may apply.
- Opt-out: Reply STOP at any time to stop receiving messages. You will receive one confirmation message and no further messages will be sent.
- Help: Reply HELP for assistance, or contact us at compliance@faropoint.com.
- Carriers are not liable for delayed or undelivered messages.
- Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with any third parties.
Collection of phone numbers
Faropoint collects your phone number(s) only when you voluntarily provide it to us, for example, during client intake, or when you fill out a form on our website. You can also opt in to receive SMS messages either by verbal or email confirmation with Faropoint personnel. We also maintain records of when and how you provided consent to receive SMS messages, including the method of opt-in (e.g., web form, keyword, or verbal consent). Message & data rates may apply.
What Personal Information is collected about you
Faropoint will receive the following information either directly or via third party service provider: your mobile phone number when you send a text message to us, the text of messages that you send to us, any user or screen name that you select when establishing an account on our platform for rendering services, as well as any comments or feedback regarding any aspect of Faropoint’s business that you may send to us.
How Faropoint uses Personal Information about you
We may use your Personal Information to:
- (a) manage our commercial relationship, including without limitation, communicate messages about property management issues, collections and the like,
- (b) enforce any contract with Faropoint to which you are a party,
- (c) respond to subpoenas, court orders, or legal process, or to establish or exercise Faropoint’s legal rights, or the legal rights of others, or defend against legal claims,
- (d) investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person or property, violations of any Faropoint agreement (including any terms of service and/or privacy policy), or as otherwise required by law,
- (e) process and respond to inquiries,
- (f) improve our offerings,
- (g) if necessary, contact you with important announcements or messages,
- (h) conduct research, and
- (i) provide anonymous reporting for internal and external clients and partners.
Each message that you send to Faropoint is stored on servers which are owned and operated by third parties.
Disclosure of your information
Unless we have your consent, we will not share your Personal Information with any third party besides our services providers which are required to maintain such information confidentially. For example, unless you consent in advance, no Personal Information will be shared with third parties for marketing and promotional purposes. Mobile phone numbers and SMS opt-in data will not be shared with third parties or affiliates for marketing or promotional purposes.
Security
Faropoint takes precautions to ensure the security of your Personal Information, including ensuring that any third party service provider protects the security of your Personal Information. However, we cannot guarantee that hackers or unauthorized personnel will not gain access to your Personal Information despite our efforts. In addition, we cannot protect, nor does this Policy apply to, any information that you transmit to other users.
Opting in
A mobile user might opt-in by:
- Entering a phone number online,
- Sending a Mobile Originating (MO) message containing a keyword, or
- Filling out a paper form (e.g., registration package, commercial agreement, etc.) that includes a mobile phone number
Carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
Message frequency varies depending on your account activity and the services you use (for example, verification codes are sent only when you sign in or update your account).
Opting out
If at any time you wish to stop receiving SMS messages from us, you can opt out by:
- texting STOP to opt-out
- texting UNSUBSCRIBE to opt-out
- texting CANCEL to opt-out or
- texting QUIT to opt-out
After you send any of the foregoing SMS messages to us, we will send you an SMS message to confirm that you have been unsubscribed.
If you want to join again, sign up as you did the first time or contact us directly for further service.
For help at any time, text HELP to receive assistance, or contact us at compliance@faropoint.com
Children
The Service is not intended for persons under the age of 18, and Faropoint does not knowingly collect information from any individual under the age of 18. By using the Service, you are representing that you are at least 18 years of age.
Questions or concerns?
We thank you for your understanding and cooperation. If you have any additional questions regarding this Policy, please feel free to send an email to compliance@faropoint.com.
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